For SMEs with their own website, store or customer portal that want to investigate usage and drop-offs.
PostHog combines product analytics, session replays and AI queries with a generous free allowance.
Limitations
If you have no digital product or shop of your own and only want to analyze spreadsheets.
Strengths
Product and web analytics with funnels, session replays, surveys and feature flags
You combine quantitative usage data with observable session flows and feedback to investigate unusual patterns more closely in a shared analytics environment and examine changes in a controlled way.
PostHog AI writes SQL from natural language, including across connected sources such as Stripe or HubSpot
PostHog AI translates business questions into verifiable queries and can connect product information with linked warehouse tables, provided the required sources are already set up.
0 USD base fee, followed by usage-based billing. Current price per event: no verified information. PostHog AI includes 500 free AI credits monthly; according to the current pricing documentation, additional credits cost 0,01 USD per credit.
Yes, 1 million events and 5.000 session replays monthly, without a credit card; 500 AI credits per month (posthog.com/pricing, posthog.com/docs/posthog-ai/pricing)
Define one important funnel, configure the required events and verify measurement with a traceable test run. Then investigate a drop-off with AI.
Two ideas for your working day
Analyze a three-step form
Here is how to narrow down drop-offs: define page visit, form start and successful inquiry as a funnel. Select conversion relative to the previous step to identify the largest loss. Start with required steps; according to the documentation, optional clicks can distort the funnel’s meaning.
Compare visitor groups using the same measurement logic
Here is how to check an unusual channel: break down the same funnel by an existing event property such as campaign or device. Keep the time period and step sequence the same. Use sequential steps when other actions are allowed between them; strict ordering would exclude such visitors from the sequence.
For SMEs with their own website, store or customer portal that want to investigate usage and drop-offs.
When is PostHog less suitable?
If you have no digital product or shop of your own and only want to analyze spreadsheets.
What features does PostHog offer?
Product and web analytics with funnels, session replays, surveys and feature flags; PostHog AI writes SQL in natural language, including across connected sources such as Stripe or HubSpot; official MCP server for Claude, Cursor, Codex and other clients
How do I get started effectively with PostHog?
Define one important funnel, configure the required events and verify measurement with a traceable test run. Then investigate a drop-off with AI.
How much does PostHog cost?
Free plan · from 0 USD, then usage-based. Pricing details and their documented date are in the pricing section of this page.